The collective consumption network
The collective consumption networkElina Närvänen, Evert Gummesson, Hannu KuuselaManaging Service Quality: An International Journal, Vol. 24, No. 6, pp.545-564 – The purpose of this paper is to...
View ArticleThe contribution of VSA and SDL perspectives to strategic thinking in...
The contribution of VSA and SDL perspectives to strategic thinking in emerging economiesJaqueline Pels, Sergio Barile, Marialuisa Saviano, Francesco Polese, Luca CarrubboManaging Service Quality: An...
View ArticleBeyond virtuality: from engagement platforms to engagement ecosystems
Beyond virtuality: from engagement platforms to engagement ecosystemsChristoph F. Breidbach, Roderick Brodie, Linda HollebeekManaging Service Quality: An International Journal, Vol. 24, No. 6,...
View ArticleResearch traditions of innovation
Research traditions of innovationCristina Mele, Maria Colurcio, Tiziana Russo-SpenaManaging Service Quality: An International Journal, Vol. 24, No. 6, pp.612-642 – The purpose of this paper is to offer...
View ArticleTheory of value co-creation: a systematic literature review
Theory of value co-creation: a systematic literature reviewMarco Galvagno, Daniele DalliManaging Service Quality: An International Journal, Vol. 24, No. 6, pp.643-683 – The purpose of this paper is to...
View ArticleAddressing complexity and taking a systemic view in service research
Addressing complexity and taking a systemic view in service researchFrancesco Polese, Cristina Mele, Evert GummessonManaging Service Quality: An International Journal, Vol. 24, No. 6, pp.-
View ArticleThe collective consumption network
Managing Service Quality: An International Journal, Volume 24, Issue 6, Page 545-564, November 2014. Purpose – The purpose of this paper is to introduce a network perspective to the study of collective...
View ArticleThe contribution of VSA and SDL perspectives to strategic thinking in...
Managing Service Quality: An International Journal, Volume 24, Issue 6, Page 565-591, November 2014. Purpose – The purpose of this paper is to reflect upon strategic marketing in emerging economies...
View ArticleBeyond virtuality: from engagement platforms to engagement ecosystems
Managing Service Quality: An International Journal, Volume 24, Issue 6, Page 592-611, November 2014. Purpose – Understanding the role and implications of information and communication technology (ICT)...
View ArticleResearch traditions of innovation
Managing Service Quality: An International Journal, Volume 24, Issue 6, Page 612-642, November 2014. Purpose – The purpose of this paper is to offer a fresh framing of innovation, as service...
View ArticleTheory of value co-creation: a systematic literature review
Managing Service Quality: An International Journal, Volume 24, Issue 6, Page 643-683, November 2014. Purpose – The purpose of this paper is to summarize and classify extant research and to better...
View ArticleAddressing complexity and taking a systemic view in service research
Managing Service Quality: An International Journal, Volume 24, Issue 6, November 2014.
View ArticleThe collective consumption network
Managing Service Quality: An International Journal, Volume 24, Issue 6, Page 545-564, November 2014. Purpose – The purpose of this paper is to introduce a network perspective to the study of collective...
View ArticleThe contribution of VSA and SDL perspectives to strategic thinking in...
Managing Service Quality: An International Journal, Volume 24, Issue 6, Page 565-591, November 2014. Purpose – The purpose of this paper is to reflect upon strategic marketing in emerging economies...
View ArticleBeyond virtuality: from engagement platforms to engagement ecosystems
Managing Service Quality: An International Journal, Volume 24, Issue 6, Page 592-611, November 2014. Purpose – Understanding the role and implications of information and communication technology (ICT)...
View ArticleResearch traditions of innovation
Managing Service Quality: An International Journal, Volume 24, Issue 6, Page 612-642, November 2014. Purpose – The purpose of this paper is to offer a fresh framing of innovation, as service...
View ArticleTheory of value co-creation: a systematic literature review
Managing Service Quality: An International Journal, Volume 24, Issue 6, Page 643-683, November 2014. Purpose – The purpose of this paper is to summarize and classify extant research and to better...
View ArticleAddressing complexity and taking a systemic view in service research
Managing Service Quality: An International Journal, Volume 24, Issue 6, November 2014.
View ArticlePsychometric sifting to efficiently select the right service employees
AbstractPurpose - Service employees in subordinate service roles are crucial for operational efficiency and service quality. However, the stressful nature of these roles, inappropriate hire selection,...
View ArticleTransaction convenience in the payment stage: the retailers’ perspective
AbstractPurpose - We aim to shed light upon how retailers view alternative payment forms and to what extent they are willing to risk offending their customers by imposing payment...
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